Returns & Exchanges
At Aquasure, we want you to be completely satisfied with your home water filtration systems. If you are not 100% happy with your purchase, you can return your items for a full refund within 30 days of delivery.
Initiate Your Request
Log into your account or visit our online returns portal with your order number and zip code to start the process.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.
Pack and Ship
Securely pack the items in their original packaging to ensure they arrive safely at our warehouse for inspection.
Receive Your Refund
After our team verifies the condition of the returned system, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing